• We will strictly control our sources from the very beginning.
• Perform acetone swab test and verify label authenticity with scanners.
• Send parts to a test lab for full inspection including D-cap, X-ray penetration test, solderability, and function test. We cooperate with leading labs like Global Test, White Horse, CECC, and Toptest.
• Our in-house QA team, with 15 years of experience, performs thorough basic inspections.
• For rare and obsolete parts where labels may be unavailable, we provide detailed photos of all angles for your review before shipping.

Our process is designed to be clear and fair:

1. Communication: We contact you promptly to understand the issue in detail.
2. Reason Analysis: We verify the reason, consulting our technicians or a 3rd party for professional advice.
3. Resolution: If a return is approved, we provide clear instructions. A refund is issued once we receive and inspect the returned items.
4. Follow-up: We stay in touch even after the process is complete to ensure your satisfaction.
5. Improvement: We use every case as an opportunity to enhance our policies, product quality, and customer service.

We maintain a diversified and reliable supply chain. Our components are sourced from:

• 50% from OEMs
• 20% from Franchised Distributors
• 15% from Trusted Partners
• 15% from Local & Overseas Markets

For the first order with a new customer, we prefer TT payments or a secure escrow service. As our business relationship grows and trust is established, we are flexible and can transition to NET terms to better suit your procurement cycles.

Yes, we can provide free samples for components with a value of up to $100. Please note that the shipping costs for the samples will be charged to your account.

Absolutely! We understand the critical need for testing and validation in the IC industry. We are more than happy to support small volume trial orders or provide sample units for your evaluation to ensure the components meet your exact specifications before a larger commitment.